Customer Analysis in Merseyside

Building Business Links in Greater Merseyside

Customer Analysis

Do you wish you had more time to talk to your customers? Our customer satisfaction analysis service helps save management time whilst demonstrating high visibility commitment to your key strategic customers. Working in partnership with your organisation, we:

Design research with your key business aims in mind.
Conduct in-depth, face-to-face discussions with your key strategic customers at all levels and across all business areas.
Conduct telephone discussions with your smaller customers.
Provide actionable reports and conduct feedback sessions in a format to suit your business.

Our confidential and objective approach benefits your business in a number of ways:

A qualitative approach generates meaningful in-depth data on your main customer relationships and helps identify substantial issues and problems.
Using an independent research service shows your willingness to hear your customers’ views ‘warts and all’.
You prioritise improvement initiatives and decide resource allocations on the basis of up to date customer information.
All your customer interfaces receive customer satisfaction feedback, not just Customer Operations.
Your service strengths become a known quantity rather than fragmented hearsay.

What our customers say:

“ This work has provided a firm foundation for the understanding of our customers’ needs and has helped the business to prioritise improvement initiatives.”

Dave Smythe, Customer Operations Director, Reebok UK, April 2003.

Funding for Merseyside

Oldham Associates are approved suppliers to Business Link for Greater Merseyside, GME

GME offers easy access to the best independent professional advice available to small and medium sized businesses based within Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral.

Through Business Link for Greater Merseyside, GME we are able to offer you funding of up to 40% of our fees, with the help of European Funding.

Search Engine Optimisation in Merseyside

As you know search engines are a dynamic marketing tool--they change constantly. Consistent returns come from staying on top of those changes and so on top of your competition.

"Everything we do is built around a long-term plan for your success"

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Search Engine Optimisation in Merseyside

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Funding is available through Business Links across the Uk for Search Engine Optimisation, areas include: Merseyside, Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral.